Pathetic service

I place an online order with Foschini I received the order only to discover that the one shoe size does not match one foot size three the other size five.

I contact them to let them know of the incorrect order I received and politely they reply copy and paste to me their return policy.

In my case this return policy means jack to me, I want to know how they going to fix what has been done without inconveniencing me as ultimately that why one does online shopping for the convenience especially during this time of COVID.

I then requested that they please have the correct items delivered to the store closest to me and I will gladly pick it up and return the incorrect order but no they stick to their ****ty response.

So basically I now have to go to the store return the items then get a refund and place a new order, how convenient is this how and how is it that I now become responsible to fix your errors. Oh and let me add this is not the first time I experienced such issues with online orders, it seems to always have been a problem however it doesn’t seem like anything is being done about it why?? That’s because after you have placed your order and paid they already have your money and are in full control so they can now dictate to you what to do!

Im sure it’s fine for me to go in and out to the store a million times and contract COVID I’m sure this is what you meant! But TFG you continue what you’re doing and hope that your business continues to flourish!

Your service is utterly pathetic!