Pathetic service

Really disappointed in TFG claims process. I was retrenched in December and my claim was approved. The agreement was that my account would be paid for 6 months. Their claims department has since made 5 payments the 6th payment is now 2 months late. To top it off their collections and customer service team is of no help. They are rude when they call you when this is TFG's fault!!!!!!! I keep having to explain myself every time they call me but the late payment is their error!!!!!