EW
Elizabeth W
1 reviews | Active since Oct 2019
09 Feb 2022, 11:44
Pathetic service
I bought a Nokia G10 cellphone from Markham Ladysmith in August 2021.I began experiencing an issue with the phone in January 2022.I returned the phone to Markham on the 24 January 2022.It has been three weeks and I still haven't received my device.When I contact the store,they tell me the phone was sent to Vodacom in Durban.Pathetic service from Vodacom and the TFG group
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Replies (2)
TFG's replyOfficial
09 Feb 2022, 11:54 Good day Elizabeth We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply09 Feb 2022, 11:54
Official
Good day Elizabeth We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
EW
Elizabeth W's updateReviewer Update
14 Mar 2022, 10:03Good day.
It is so disheartening that I still have not received my phone to date.
I did phone the TFG group and I was told that my phone will be returned to me on the 24 February 2022.I also received an sms from them with a reference number which indicated that my case was resolved.
Your company lacks in customer service .
It is so disheartening that I still have not received my phone to date.
I did phone the TFG group and I was told that my phone will be returned to me on the 24 February 2022.I also received an sms from them with a reference number which indicated that my case was resolved.
Your company lacks in customer service .
EW
Elizabeth W's update14 Mar 2022, 10:03
Reviewer Update
Good day.
It is so disheartening that I still have not received my phone to date.
I did phone the TFG group and I was told that my phone will be returned to me on the 24 February 2022.I also received an sms from them with a reference number which indicated that my case was resolved.
Your company lacks in customer service .
It is so disheartening that I still have not received my phone to date.
I did phone the TFG group and I was told that my phone will be returned to me on the 24 February 2022.I also received an sms from them with a reference number which indicated that my case was resolved.
Your company lacks in customer service .