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Nadia N
1 reviews | Active since Oct 2021
12 Oct 2021, 10:58
PATHETIC SERVICE
I did an electronic payment on the 25 September 2021 only to receive an SMS on 2 October Alerting me that the account is in arrears. Open speaking the the lady in the customer service she asked me to mail the proof of payment which I did on the 25 September, 4 October, 8 October and again today 12 October. I phoned the customer service to ask if I can speak to someone in there accounts division where the consultant gave me 2 numbers. 1st number *** don't exist and the 2nd number *** is on voicemail and directs you to email address. Might I add that every SMS and email you receive is extra costs which i don't think is fare as I have paid more than my instalment.
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TFG's replyOfficial
12 Oct 2021, 11:06 Good day Nadia Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply12 Oct 2021, 11:06
Official
Good day Nadia Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
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Nadia N's updateReviewer Update
13 Oct 2021, 13:51I received the reference number 12 October 2021 at 11:06. This morning (13October 2021) I again received an SMS stating my account is in arrears. this is terrible service.
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Nadia N's update13 Oct 2021, 13:51
Reviewer Update
I received the reference number 12 October 2021 at 11:06. This morning (13October 2021) I again received an SMS stating my account is in arrears. this is terrible service.