RD
Raeesah D
1 reviews | Active since Apr 2013
11 Nov 2022, 05:20
Pathetic service!
I ordered 2 pairs of Crocs for my daughter's birthday from Sportscene and needed to make arrangements for it to get to Seychelles as that's where we currently reside. Not only did I receive the wrong colours, the sizes were incorrect too! I emailed customer care on Friday afternoon and received a response on Monday morning with no resolution. I immediately emailed back and have yet to receive a response! This has been a TERRIBLE experience! How does a company get both the size and colours wrong AND still not make the effort to correct their wrongs?!
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TFG's replyOfficial
11 Nov 2022, 08:20Good day Raeesah Desai
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply11 Nov 2022, 08:20
Official
Good day Raeesah Desai
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team