Pathetic service

I ordered a breast tape roll on the 3rd and estimated delivery date was today 10th November 2022, I got a message on Tuesday that RAM couriers will deliver my parcel before 5pm, Tuesday came no delivery, I get to work on Wednesday to an email from TFG that my parcel could not be delivered. I called RAM in the morning and was advised that it will be delivered before 5pm yesterday (Wednesday). I called RAM again at 2pm and the lady said its put for delivery and I will get it before 5pm. 10 minutes after my call, a lady from RAM calls me.and says my parcel will not be delivered as the driver with my parcel does not come to my area. At this time I am very upset but kept my cool. The lady says it will be delivered today (Thursday) before 2pm as I once again told her that I need the parcel before Friday. I called RAM again this morning, the gentleman on the other end dropped the call on me. I emailed TFG and expressed my disappointment and one would think that they could at least call or treat this as an emergency, but all they did was reply and say they will investigate internally.