RS
Richka S
1 reviews | Active since Sept 2012
15 Jul 2019, 15:03
PATHETIC SERVICE
Most pathetic service when it comes to claiming insurance, I have been paying for cellphone insurance since 2017, however insurance company (Finrite) is telling me the insurance is active but TFG has never submitted the documents... How is that even possible????? I am being sent from 1 store to another, Why should I been doing all the running around when I am paying this every month. Tried calling the head office and no one Is able to assist me!!!!!!!!!!!!! WELL DONE TFG ON LOSING A LOYAL CLIENT BY GIVING PATHETIC SERVICE TO YOUR CUSTOMERS................................
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TFG's replyOfficial
15 Jul 2019, 15:27Good day Richka
We confirm that we have escalated your complaint to our Claims Operations department for urgent assistance.
Your reference number for this escalation is RM188889.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our Claims Operations department for urgent assistance.
Your reference number for this escalation is RM188889.
Kind regards
The TFG Team
TFG's reply15 Jul 2019, 15:27
Official
Good day Richka
We confirm that we have escalated your complaint to our Claims Operations department for urgent assistance.
Your reference number for this escalation is RM188889.
Kind regards
The TFG Team
We confirm that we have escalated your complaint to our Claims Operations department for urgent assistance.
Your reference number for this escalation is RM188889.
Kind regards
The TFG Team