1 reviews | Active since Jun 2012
Pathetic service
I am very disappointed at the type of service you guys offer! My Foschini account has been settled on the 6 December 2018.
I'm still waiting for you to update my ITC profile on TransUnion and Compuscan. Your customer service team is never available and if I do get to speak to one of them they are rude and not willing to assist, this is both MBD and Foschini. Whatever the deal is with MBD has nothing to do with me. Foschini still need to make sure I am assisted as a former client. Now nobody is taking responsibility to assist in updating my ITC.
You guys are really very *********** nobody seems to know what is happening, your call centre team is Pathetic. This is one of the reasons why the success rate in debt recovery is so low. You have poor customer service.
We await feedback from the Recoveries Department regarding your account.
When the account is sold off to an external Collections Agency; the agency lists the customer at the credit bureau and will update the information upon settlement of the debt.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team
We await feedback from the Recoveries Department regarding your account.
When the account is sold off to an external Collections Agency; the agency lists the customer at the credit bureau and will update the information upon settlement of the debt.
Thank you for contacting us regarding this.
Kind Regards
The Customer Support Team