Pathetic Service

On the 18th of December I did some shopping online and made payment. On the 20th I realised that I never got any acknowledgment of my payment or any shipping details. I then contacted the customer care helpline, which proved to be a waste of my time and more money wasted as I was kept on hold for over 5min on my third call!!! I was told that they did not receive the payment and I had to send proof of the payment made. I then received an email that my order has been cancelled and I called again but I was told there's nothing they can do for me, I should ask a friend who has a credit card to buy for me online because they are having issues with customers who use savings account What TF G?? I'm highly disappointed by this whole experience all I know is I will never use any of your facilities, I will take my business elsewhere and will surely spread the word of how pathetic your service is. I am still waiting for an email that you have all info to process my refund but recieved nothing as usual. I want my refunded today!!