JB
Jamie B
1 reviews | Active since Apr 2019
08 Dec 2021, 14:40
PATHETIC SERVICE!!!
I ordered a ring on 8 Novemebr 2021, when I received my order on 16 November, there was no ring in the box, I immediately called to log this, however it's been almost a month that I logged this and still no update and nobody can answer as to what is going on. At this point I do not need the ring, I just want my refund as the ring serves no purpose now. Why do I need to fight and call daily for an update? Nobody ever calls me! Pathetic service from this so called big company! The advisors promises call backs, bit nobody ever calls, I have to take time out of my day to call and find out what's happening. Disgusted in the poor service by this company!!!
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Replies (2)
TFG's replyOfficial
08 Dec 2021, 17:23 Good day Jamie Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply08 Dec 2021, 17:23
Official
Good day Jamie Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
JB
Jamie B's updateReviewer Update
08 Dec 2021, 19:13This has been escalated and I have so many reference numbers. I don't need reference numbers, I need it resolved!
JB
Jamie B's update08 Dec 2021, 19:13
Reviewer Update
This has been escalated and I have so many reference numbers. I don't need reference numbers, I need it resolved!