Pathetic service

I don't like exchange processes on your stores. 1. They've bought shoes for kids using tfg card, I couldn't change the size because I don't have a card. 2. There is another pair which was bought 15 December and have factory fault and guess what?? Can't be exchanged coz I don't have card.

I have produced receipts for both issues.

Imagine 8f someone bought me a present and the size is big or small... It means I can't exchange unless I arrange with the buyer to makes time and go to tfg store... How pathetic is that??? I'm now sitting with small size and factory fault shoes because both buyers are in different province.........