Pathetic!! Paid Order Cancelled

My wife just got an email for an order she placed and paid for on Saturday. Upon receiving the email she set about requesting a refund, however, the email she was given by the agent she spoke can't be found. Your website is pathetic, to say the least. The items that were purchased were for our daughter and we do not want to go out and stand in long lines to get items we need hence the reason we make use of online purchases. This pathetic and now our daughter has to go without those close we wanted for her.

Please take a look at Zando's website and fire your webpage designers.

We hope to hear from you soon.