LB
Lesley B
1 reviews | Active since Sept 2017
03 Sept 2020, 15:53
Pathetic online delivery service
Totally unhappy about the online service offered by TFG. I placed an order on the 16 June 2020, to-date, the order has not been received. Please do not offer online purchases if you cannot keep to your word. Despite an email sent, promises of a delivery was made. Today, I called the Call Centre who had no explanation as to the delay except that the courier company was to blame and they were very quick to offer a refund on the goods. Let's see how long that takes to reflect in my bank account. What a pathetic online service!!
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TFG's replyOfficial
17 Sept 2020, 16:21Dear Lesley
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply17 Sept 2020, 16:21
Official
Dear Lesley
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team