Pathetic Online and Delivery Service

Placed an order for a Yardley Bond Street Fragrance Box on the 3rd December, collected the product from the store 8th December, packaging was damaged, all 3 bottles were empty, returned the product to Clearwater Mall Foschini 9th, receieved terrible service at the store as if I had sprayed all 3 bottles of perfume out and returning it empty, anyways I was refunded. Placed a new order for the same product 10th December as this was meant to be a Christmas gift. Called on the 18th December, apparently its with the courier company, called again on the 22nd apparently still with the courier company, Christmas has come and gone, called on the 27th December only to find out apparently the product is deemed missing, had I not called, I would still be thinking it's with the courier as per the tracking order website. Foschini online service is useless, apparently there's no manager as they a call Centre, so there's no one higher to speak to regarding TGF terrible service. Apparently a refund takes place within 10 days, so I placed an order on the 10th December, no product delivery and will possibly get a refund back on the 7 January 2021.. Disgusting service TGF, I will be closing my account with you guys once the refund has been made.