PS
Preston S
1 reviews | Active since Nov 2014
17 Jun 2020, 10:16
Pathetic IT service
I have been trying to sort out my mobile app to make payments for over a year. everytime i make contact i receive the run around. my profiles have been deleted and re added and i still cannot seem to get my card linked. i have asked on numerous occasions to be called and i receive poor email responses without anyone taking accountability and find myself having to repeat to new individuals, this has been going on for far too long!!! please help or advise who can i speak to in IT.
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Replies (2)
TFG's replyOfficial
31 Aug 2020, 16:53Dear Preston
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply31 Aug 2020, 16:53
Official
Dear Preston
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
PS
Preston S's updateReviewer Update
09 Sept 2020, 11:13Hi, When will I be contacted. I logged this on the 17th of June formally and a response received almost 2months later. Please escalate this urgently.
PS
Preston S's update09 Sept 2020, 11:13
Reviewer Update
Hi, When will I be contacted. I logged this on the 17th of June formally and a response received almost 2months later. Please escalate this urgently.