Pathetic Insurance

I have insured my cell phone on the 4 May2021 after purchase. The lady that assisted me explained to me on how to claim ,when to claim and how much i will pay if claiming before 90 days. sadly I had an accident which lead my cell in water damage. On the 29 May i went to Maphonya mall to report this matter, A lady by the name of KK served me and advised that the insurance will contact me soon on this regard. Now my concern is why does is take a weeks for the insurance to give a client a feedback on her claim. TFG Insurance is trying to be smart with me just because i claimed before they can even debit,subsequently they desist from debiting my account. This has left me frustrated because water damange cell phone must be repaired withnin a week before further damanges, now that they made me wait for weeks without communicating or even taking calls from HI Store . my cell is dead and now it can not be repaired. i dont advice anyone to ensure with this insurance they are pathetic and one can not relay on it. I will buy a new phone but definatly not at any TFG store they think they smart and they are selfish.for that matter i ask that they close my account i want nothing to do TFG STORES. will go and open an acount with Truworths raher.and will shop around for effictive insurance.