EM
Edrich M
1 reviews | Active since Aug 2019
27 Oct 2022, 13:23
Pathetic experience
To any potential customer that reads this - DO NOT order online especially from their hi-online department.
They can not distinguish between Skyworth and Hisense TV's They refuse to read the brand on the box They ignore the size on the box And clearly they just ignore what you ordered.
Best part of all, it will take up to 15 days to rectify THEIR mistake. 3-5 Days for collection of wrongly delivered item 3-5 Days to try and figure out whats the difference between Hisense and Skyworth 3-5 Days to process the credit
This is utterly unprofessional, they have lost me as a customer. Settling my account next month.
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Replies (1)
TFG's replyOfficial
27 Oct 2022, 13:35Good day Edrich
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply27 Oct 2022, 13:35
Official
Good day Edrich
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team