PATHETIC, DISGUSTING SERVICE

I am a very frustrated customer. I have a Donna Claire Store card. I made an account payment in the beginning of April via my ABSA banking cellphone app. The bank listed beneficiaries were all in TFG (all other divisions) besides Donna Claire. However the main account number listed on my statement was used.

Fast forward mid- month April, I receive a call that my account has been paid. Please bear in mind as well as with my attached proof of payment - my account number was used as reference. I called the call centre to verify this payment , which they couldn't trace. I asked for the account number to be confirmed which the same one used for the payment was confirmed. Also the consultant confirmed how to recall the funds.

Nevertheless, the assistance was fruitless- I made a cash payment at a Jet Stores. I started the process of the recall. My proof of payment + bank statement verifying payment was sent. Confirmation received 7-10 working days... which by now you can guess has not happened.

I have attached all my proof of payment and required bank statement. I received 2 calls from TFG since this incident. One confirming funds have been sent on 15th of May and another stating I can't be refunded for which I refused to accept that decision.

I would like my money back immediately and no longer wish to engage in fruitless communication. I will also be escalating this matter with the necessary stakeholders to hold TFG accountable for poor customer service. All while I still honor my credit agreement with keeping my account paid on time.

Disgusting behavior and really poor ethical and moral stance as a company.

Send back my money immediately. THIS IS DISGUSTING 😡😡😡😡😡😡

Sarah Abrahams