Pathetic customer service

I am baffled by the service of TFG. I contacted TFG to amend my installment and to change the plan to 6 months with an increased amount on my installment. To my surprise today my debit was far less and when I called your client services again the agent advised that the amount is correct which was debited. This still does not sit right with me because my previous months statement says otherwise.

What is alarming Is that the agent did not further investigate or escalate the matter and said I have to wait for my next statement. The other issue is that the previous agent assured me that the amount which I previously agreed upon would be debited this month.

Please don't tell me to wait and let a team leader with substantial knowledge contact me and amend correctly.

Your institution is quick to call when the account is in arrears or when you want to sell unnecessary products and services but very sloppy and pathetic when it comes to actually servicing clients.