1 reviews | Active since Jul 2022
Pathetic customer service
Customer service for TFG is Pathetic. Or non-existent if I should say so.
Almost a month ago I bought clothing online from the fix. The items then arrived with metal tags still on them.
I sent an email to TFG with evidence, advising them that I bought the clothing online, as I did not want to have to go to the store. Because of my work schedule, I don't get the time.
I explained that it defeats the purpose of purchasing online, as I was now forced to give out additional money, to get to a store to have the tags removed.
To this day, I have not received a response. Other than an automated reply, stating my query has been resolved, even though they did absolutely nothing.
I am honestly a very disappointed customer
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team