PATHETIC CUSTOMER SERVICE!!!!!!!!!!!!!

I have been using TFG for some time. I incurred debt on one of the accounts I had with them. I managed to pay the account in full and went to Sportscene in Sandton City next to Checkers to request that the account be closed. The lady in the store called head office and they said to me the account has been closed and I will get the letter confirming that the account is closed, this was 1 month and 2 weeks ago. Till now the account is not closed, it's reflecting when I login and I have not recived the letter I had requested, this is pathetic because I no longer want this account. I don't know whether they are FORCING ME to have an account with them.

A month after I had physically went to the store, I sent an email to them requesting yet again the account to be closed but no. THIS IS TO MUCH....TFG CLOSE THE ACCOUNT ASAP!!!!!!!!!!!!😡