AV
Amy V
1 reviews | Active since May 2021
08 Aug 2023, 15:49
Pathetic Customer Service
I sent an email to the customer services on the 10th of July 2023 regarding an item that was not included in my order. I subsequently followed up on the 14th of July 2023 regarding my query and again on the 07th of August 2023. As soon as my ticket is opened TFG closes the query without any resolution. I am honestly at the point where I am going to report this to ombudsman and to take this to social media.
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TFG's replyOfficial
08 Aug 2023, 16:30 Dear Amy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply08 Aug 2023, 16:30
Official
Dear Amy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team