Pathetic Customer Service and Product

I purchased a laptop at the Hi store in Canal walk on the 26th May 2020. The 02nd July 2020 I returned the laptop due to the laptop being faulty; it was repaired and returned to me on the 12th August 2020.

The laptop then stopped working and I returned it for repairs again on the 13 December 2020.

This is the second repair in less than 8 months on a new laptop. It's now the 22 January 2021 and I still have not received the laptop back. I was informed that the laptop only went for repairs this week. Before I inquired in the store and was told the laptop was still there and would be sent away that day. (That was on the 5th January 2021)

I am completely disgusted not only at the quality of the ASUS laptop but also at the way this repair was handled.