JN
JOSEPH N
1 reviews | Active since Feb 2012
19 May 2020, 19:03
Pathetic Customer Service
I'm still awaiting for a refund of R550 as you can't get my order online correct. Got an email from a Lloyd explained that the payment was made at an ATM and not directly from my bank account. Proof Of Payment was send and 2 weeks later still no refund to my bank account after providing a bank statement and account details. For this stress and anxiety you have caused me I want my refund of R550 and a R1000 VOUCHER not later than Friday the 22nd of May 2020, which I will pick up at the Grand Central Store in Cape Town. I don't want to hear any excuses.
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TFG's replyOfficial
28 Aug 2020, 12:28Dear Joseph Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply28 Aug 2020, 12:28
Official
Dear Joseph Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team