Pathetic Customer Service

Pathetic Customer Service My orders was placed on the 26th of June. On the 5th of July I followed up with the Online support to check what is happening, their response to me was that they are changing or have changed systems and with regards to how stock is collected and managed. I therafter kept following up on adaily basis, given the same feddback time after time.

I asked for this matter to be escalated to a manager and was ensured he would get the message and should receive a call from him morning of the 11 July. No call was received I then had to call the support desk and requeste to speak to him. I was transferred to another agent who gave me his version on how the parcel was lost with the courier and he would look into.

I then proceed to call again at around 16:00, in which I final got hold of a manager and given once again the same story.

Till this date I have nort received my order!

This is the worst customer service experience.