Pathetic customer service

Good day. I more than a month ago bought a few bowls from @home from the online store. On arrival one of the bowls was broken, I immediately called them to notify them and they said that they would get a courier to collect it and would refund it. I have no wasted my time and money to contact them every other week since the package was never collected. Last week Friday I called again and requested a manager call me back and no one has been in contact with me a week later. Im disgusted at the poor customer service I received from the TFG group. ****** pathetic