Pathetic and worst service

TFG Insurance is the worst of them all. I put a claim for a watch and sunglasses which burnt down when my son's bedroom caught fir on the 1st Sep. As the items were bought on account , the process is supposed to be quick and easy but to date, still no payout. The excuse is that they await confirmation of insurance cover from stores I purchased the items from and one of the stores being American Swiss Cape Town International Airport closed down due to Covid19 and just wonder what their decision will be. Their phone puts you on hold until you fall asleep