pathetic and disgusting online system.

I bought 5 items on the TFG website on black Friday 29/11/2019. I only received 3 of the items. i keep calling the online support but no one can give me answers. i have never had such a bad experience with online shopping ever. seems like the TFG group is way behind the rest of the retailers. the service is disgusting. they say 5 working days to receive goods. its the 7th and im still waiting for 2 items. i have my order number p*** which the online support center cannot give answers about. i dealt with two ladies on Friday and 1 today whos name is Kezia she gave me a ref RM212846 but still could not tell me where my stuff is or whats happening to it. this is the most pathetic and ridiculous service ever and from such a big company. its shocking.. if the big brands knew the service you provide clients with they would never supply this group. please sort out this issue and make sure my goods are delivered or cancelled from my account...