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riyaaz N

1 reviews | Active since Jan 2018

03 Jan 2024, 09:18

Pathetic after service, dishonest

I have and Jet account that was part of Edgar's. TFG took Jet over seemed that was a great move. Now RCS is handling the Jet account in behalf of TFG to my understanding. But when logging an compliant you get the run around, saying you must contact TFG, and then TFG tell you to contact RCS. This complaint is going on since 2022. I noticed I'm been billed for a Edgars club life fee, this was in 2022 I asked for it to be cancelled and removed from my statement as they are not part of Edgar's anymore so the benefit does not stand.it was confirmed that it was cancelled. They how ever said they can't reverse the charges, that I was fine with in the end. BUT now I see I'm still been charged for the same thing, I send emails to RCS and TFG but no reply at all. I want all those amounts to be reversed since the month it was confirmed that it has been cancelled. I have the email confirming it has been cancelled. And would like a customer agent to call me as well. This is pathetic feom such big companies. How much extra money are they charging clients without them knowing and there is no benefit to it. How are they calling it Edgar's Club life fee but have noting to do with Edgar's.

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