ZV
Zinell V
1 reviews | Active since Jan 2022
12 Jul 2022, 15:00
Pathetic!!!!
This has got to a point where I am going to make everything public. We bought a ring November 4, 2021 , 7 months later the big stone fell out due to one of the claws bending, the stone was not properly fixed in place in the ring and therefore only from one claw that bent, the stone fell out. Sterns charge me R852 to fix it I refuse to pay it. It is said it's my fault because the claw got hooked on something but still they do not want to give me a typed report on their allegations. Your service is extremely poor.
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TFG's replyOfficial
13 Jul 2022, 12:14Good day Zinell
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply13 Jul 2022, 12:14
Official
Good day Zinell
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team