Parcel delivered to the wrong address!

I placed an order for perfume and a pair of takkies on 05 August (over R2 000 order). My order was derived to the incorrect address on 09 August (women's day!). I got a notification saying that my order had been delivered and when I clicked on the link it showed me the pic that the driver took of the door where he delivered my parcel (not my house!!). It looked like an apartment block. I phoned Foschini every day last week and each time I was told that I would receive feedback either later that day or the following day. Keenan, Chloe and Jodi acted so helpful on the phone yet no one has gotten back to me! Last night I received a call from someone at another estate saying they received my parcel and had been trying to contact dawn wing to tell them the parcel had been delivered to the wrong address. The guy got my number from the parcel and thank heavens was a good person and arranged to meet me to give me my parcel. I am absolutely shocked by Foschini's service and the fact that no one seemed very interested in sorting this out. I definitely won't be ordering from Foschini again. Oh and I'll wait to see if this gets responded to... which I highly doubt..