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SN
Sinelizwi N

1 reviews | Active since Jun 2020

08 Aug 2023, 10:07

Paid Up Letter Refusal, Not updating the bureau

Now that I have paid up the account getting run around with my paid-up letter and the bureaus haven't been updated that I have paid the full amount of the account, I am told to go to consumer friend for a paid-up letter, they are telling me to go to my debt counselor when I ask who that is they don't respond, Can someone help me get my paid up letter and my statues updated at the bureau cause if this doesn't get updated I need to dispute it

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Replies (3)
TFG
TFG's reply08 Aug 2023, 11:07
Official
Hello Sinelizwi

Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.

We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.

You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.

TFG Customer Support Team
SN
Sinelizwi N's update08 Aug 2023, 14:34
Reviewer Update
Thank you kindly for your prompt response please also do the required to update the bureaus please
TFG
TFG's reply08 Aug 2023, 15:56
Official
Hello Sinelizwi

Thank you for sharing your feedback.

We have sent you an essential reference number via e-mail, which will enable us to provide you with timely updates as we make progress.

We kindly ask for your continued patience as we work diligently to resolve the issue to your satisfaction.

Please rest assured that we are fully committed to keeping you well-informed throughout this process.

Best Regards
TFG Customer Support Team