Paid Up Letter not Provided

<p>I have been in contact with TFG requesting a paid up letter ,i was given numbers to contact Antony Richards and attorneys which i did from last week Friday it has all been a night mare,First of all the telephone ettiquette and response time to clients poor! last week i spoke to the supervisor and indian lady who said i will have my letter on monday as their systems are down...its three days later i called and they dont have my letter their systems are still down the manager is still not available.My account was paidup in Novemeber 2016 and i still have not recieved a letter from these guys.My application for a house is pending due to the ITC status that was not changed since november this is affecting my life in a big way and i am not going to wait any longer because i need my new house to be approved!!!!!!!!!!!! The terrisha lady who is a supervisor doesnt even seem to care when i explain. my number ********** 748</p>