KS
Kokeco S
1 reviews | Active since Dec 2021
09 Dec 2021, 21:22
Paid up letter
I’ve been waiting for 6 months for my paid up letter how long is the process supposed to take????this is very frustrating
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Replies (2)
TFG's replyOfficial
10 Dec 2021, 16:03Good day Kokeco
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply10 Dec 2021, 16:03
Official
Good day Kokeco
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
KS
Kokeco S's updateReviewer Update
13 Dec 2021, 10:58So when do I get the paid up letter do you want me to wait 6 more months????
KS
Kokeco S's update13 Dec 2021, 10:58
Reviewer Update
So when do I get the paid up letter do you want me to wait 6 more months????