JA
Jasmine A
1 reviews | Active since Mar 2021
11 Mar 2021, 13:05
PAID UP LETTER
Good day I'm trying to get a paid up letter from my account Exact that was paid up years ago as I'm trying to fix my credit profile because they never updated there records to say I paid my account. I have been struggle to get the paid up letter as they giving me so many phone numbers to call. I mean surely they must know something about an account that was paid.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
11 Mar 2021, 17:12Dear Jasmine Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply11 Mar 2021, 17:12
Official
Dear Jasmine Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
JA
Jasmine A's updateReviewer Update
12 Mar 2021, 09:46Thank you i got a reference letter,what i dont understand Yolandie Mahuza <***> this is the lady who send me a truworths letter which i want exact she is not responding on the mail on if this is for the exact account. Please can someone respond and tell me if the letter she send me was for the exact account?
i would really appreciate that
i would really appreciate that
JA
Jasmine A's update12 Mar 2021, 09:46
Reviewer Update
Thank you i got a reference letter,what i dont understand Yolandie Mahuza <***> this is the lady who send me a truworths letter which i want exact she is not responding on the mail on if this is for the exact account. Please can someone respond and tell me if the letter she send me was for the exact account?
i would really appreciate that
i would really appreciate that
JA
Jasmine A's updateReviewer Update
12 Mar 2021, 09:54 Customer Services | 9:50 AM (0 minutes ago) | |
to me
Good day Ms J Adams
Thank you for your e-mail.
Your account has been handed over to a Collection agency (PIENAAR SITHOLE & ASSOCIATES) number as follows: ***
Please contact the Collection agency to make arrangements for payments as there may be agency fees outstanding on your account.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: *** or via telephone on ***or ***.
Kind regards
so is this solve with the higher priority as you said above because those people don't know anything regarding my account my id number does not come up in there data base, I've been pushed around with phone numbers and things but nothing get resolved when i phone these people
to me
Good day Ms J Adams
Thank you for your e-mail.
Your account has been handed over to a Collection agency (PIENAAR SITHOLE & ASSOCIATES) number as follows: ***
Please contact the Collection agency to make arrangements for payments as there may be agency fees outstanding on your account.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: *** or via telephone on ***or ***.
Kind regards
so is this solve with the higher priority as you said above because those people don't know anything regarding my account my id number does not come up in there data base, I've been pushed around with phone numbers and things but nothing get resolved when i phone these people
JA
Jasmine A's update12 Mar 2021, 09:54
Reviewer Update
Customer Services | 9:50 AM (0 minutes ago) | |
to me
Good day Ms J Adams
Thank you for your e-mail.
Your account has been handed over to a Collection agency (PIENAAR SITHOLE & ASSOCIATES) number as follows: ***
Please contact the Collection agency to make arrangements for payments as there may be agency fees outstanding on your account.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: *** or via telephone on ***or ***.
Kind regards
so is this solve with the higher priority as you said above because those people don't know anything regarding my account my id number does not come up in there data base, I've been pushed around with phone numbers and things but nothing get resolved when i phone these people
to me
Good day Ms J Adams
Thank you for your e-mail.
Your account has been handed over to a Collection agency (PIENAAR SITHOLE & ASSOCIATES) number as follows: ***
Please contact the Collection agency to make arrangements for payments as there may be agency fees outstanding on your account.
Should you require any further assistance, please do not hesitate to contact us on our e-mail address: *** or via telephone on ***or ***.
Kind regards
so is this solve with the higher priority as you said above because those people don't know anything regarding my account my id number does not come up in there data base, I've been pushed around with phone numbers and things but nothing get resolved when i phone these people