JM
JJ M

1 reviews | Active since Jul 2011

09 Dec 2020, 10:32

Paid item at warehouse for a week but not shipped ???

There is no way to vet hold of anyone to get info on my order.

Phone keeps me holding until I run out of air time Emails not answered Hello Peter not answered. Poor pathetic service

My order was paid for and confirmed (in stock) on 27 November.

One of the three items was delivered fairly quickly.

Other two items missing.

On their websit there is said status of 1st item processing.

Second item at warehouse. (since 27 November)??? Why is it at warehouse but not sent????

What is going im at the TFG?

Incompetence? Are your people not able to do the work? Please employ people that can do the job correctly.

Why is my item at the warehouse without being send?

This is poor and unacceptable practice. Wont recommend TFG online shopping anymore to anyone

0
Replies (2)
TFG
TFG's reply09 Dec 2020, 15:31
Official
Dear JJ
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team
JM
JJ M's update10 Dec 2020, 12:01
Reviewer Update
Still shows at warehouse updated 27 November. Why 2 weeks at warehouse but not shipped????

The other item was blatantly cancelled by you without viving me the option to wait for new stock OR the option of another product of same value at the same promotional price.

I did not ask my order to be cancelled and I don't want it cancelled