Paid for 2 items - received 1

Hi.

I have a query on ORDER NUMBER - P***. I received a notification that the order was at the store. So I sent my mom to collect as I put the order in her name, and she was also sent an OTP because I entered her number. When she got there she was given a hard time because she had her ID with her ****en Surname, however she still had the message from Pargo with the pin. She was told to return with her other ID by Melanie.

I called the store asking why they couldn't assist and they said there was a different name on the order. I told them I'm coming with my ID and the OTP because it was also emailed to me since I placed the order. They said I can't come because they close at 5, I told Melanie the website says they close at 6. She told me at 5 they will be closing. I told her I will make it.

When I got to Foschini west street it was open. And it was just a minute before 5. When I got there the 2 African ladies on the third floor offered to help when I explained everything but even that took a while.

I was given one parcel and it only had the men's boots in it. So I immediately emailed customer care online. This morning I receive a response that the case is resolved but no one has responded to me.

Please advise when the ladies boots will be delivered because I paid for them.