MR
Mpho R
1 reviews | Active since Aug 2022
31 Aug 2022, 14:18
PAID BUT DID NOT RESOLVE MY GOODS
I am very much disappointed with TFG online services, I have order clothes on the 19. 08.2022 with them worth 1500 and I was billed on my account and estimated to arrive on the 26.08.2022.
And I never received my purchased goods the next week starting from Monday I called no assistance and yesterday morning at 8h00 called and was told this will be resolved today and they will call me but no call I got from them and when I check by tracking reference number online my goods are missing.... Disappointed by online TFG so called customer service
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TFG's replyOfficial
31 Aug 2022, 16:34Good day Mpho
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply31 Aug 2022, 16:34
Official
Good day Mpho
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team