P***
Good day
I placed an order on the 25th of Nov and I have received most of the items I ordered within 3 working days however the items I ordered from sportscene I haven’t received them and when I track them it shows that they are still at the warehouse so basically there has been no movement from the day I placed an order
You advertise that you deliver within 3 to 5 working days but unfortunately I haven’t received them and 5 workings days have passed
I sent an email through on Friday the 2nd ticket number CS-*** and my query was resolved without me receiving any communication from the online department, can I have my items or refund if you don’t have them
Regards Sesi
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TFG's replyOfficial
05 Dec 2022, 17:06 Dear Sesie
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply05 Dec 2022, 17:06
Official
Dear Sesie
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team