OVERCHARGING WITH PATHETIC SERVICE

<p>I have had difficulties with call centre agents that keep phoning me inregards with my account being in arrears, I pay protection plans on my account but when I lost my job they couldn't help, so what do I pay for? And now they keep phoning and charging me for the phone calls and sms's but I have made arrangements with them to extend my term on my account about 5 months ago, but it still hasn't been done and they still keep phoning, smsing and charging me for it but it's them who don't do their jobs, it's pathetic and unacceptable. I am at the point of taking this matter further and sueing the TFG Group for not delivering and overcharging and for giving me a bad name.</p>