Overcharged soccer Boots

I am very disappointed in the way the TFG group is handling their customer's complains. I lodged a complain on Tuesday about TotalSports Wonderpark. I did not receive any feedback from them, instead I receive a call from the number ********** yesterday at 15:41, the caller identified himself as calling from Totalsports, (while I told myself that my problem will be solved), he tells me they have promotions of Airtime and Data. Can you believe the disappointment I felt at that moment. (I have a problem, it is not attended to, then a person representing the company wants to sell me airtime and data). What makes Totalsport or TFG group in that matter think i will buy airtime and data from them, and brush away my problem that is still not solved even today. I only read that they have forwarded my query to the branch but, nothing is happening. Can somebody please assist me. If it means I have to foward my problem to the Ombudsman, then let it be.