Order still not delivered and no answer on the customer service line

TFG group really outdone themselves, I placed an order online on the 30th of March and till today I still haven't received it. I called last week and was told there was a backlog however they can cancel my order and I can go in store to buy the item. I then checked which store had the item I wanted n it was 30 km away from my place. I drove there as I really needed that laptop to complete my assignments. When I got to the store I called the call centre to get the online order cancelled and refunded so I can buy the laptop and take it with me as advised by the consultant that I had spoken to and guess what , I was told my refund will take 72 hours to reflect and the store I was at had only 4 left. Now clearly me driving 30km was just a waste of time and money coz now I still cannot get the laptop. I was then decided ok I will wait a few more days as I was told it will take a few more days for me to get my online order and till today I have received nothing. I call the call centre for the past 2 days and waited for a consultant for over 30 minutes per call attempt and still no one answers. It's so funny how they say they have a backlog due to covid 19 how ever it's almost 3 weeks and still counting. Takealot delivered an order I made on the 2nd of May on the 4th. Clearly TFG online services really needs to learn from Takealot