MR
Mamolapone R
1 reviews | Active since Mar 2009
03 Sept 2019, 07:38
Order ****** - Order not recieved yet FTG claim it was successfully delivered....
I have placed and order online with the TotalSport store two weeks ago and for some odd reason my order was split into two parcels. I only received the second part of the order and when I query about the first part of the order, I am taken from pillar to post. I am not sure how many people I have dealt with so far from the TFG group with no luck. All they can tell me is the parcel was delivered by the courier company and Lihle whom I do not know signed for my parcel. I had no contact with the courier company nor TFG prior the delivery and hence they claim that I received the parcel. All I got was an sms and email notification indicating that my parcel has been delivered and when I asked them, no one after a good two week is willing to take responsibility for their own action and give my money back or resend the parcel.
I really do regret the second, minute, hour and day I went on to your site to place an order as I hoping it will convenient for me, but look where this whole thing landed me, after a good two weeks of the purchase I am still running around chasing my own hard earned cash and I hope the whole world would really know you truly are when it comes to treating your customers. Customer experience does not exist in TFG group, all they care about is taking and ******** people.
regards, Adelaide
Helpful (0)
Replies (9)0
Replies (9)MR
Mamolapone R's updateReviewer Update
03 Sept 2019, 08:41Hi,
The outcome better be good this time as I already got one of these reference numbers already : Reference number RM195952, and nothing good came out of it, hence I said you have been taking me from pillar to post.
You are now re doing the whole process again and hoping for what, the truth is, I did not get the parcel.
regards,
Adelaide
The outcome better be good this time as I already got one of these reference numbers already : Reference number RM195952, and nothing good came out of it, hence I said you have been taking me from pillar to post.
You are now re doing the whole process again and hoping for what, the truth is, I did not get the parcel.
regards,
Adelaide
MR
Mamolapone R's update03 Sept 2019, 08:41
Reviewer Update
Hi,
The outcome better be good this time as I already got one of these reference numbers already : Reference number RM195952, and nothing good came out of it, hence I said you have been taking me from pillar to post.
You are now re doing the whole process again and hoping for what, the truth is, I did not get the parcel.
regards,
Adelaide
The outcome better be good this time as I already got one of these reference numbers already : Reference number RM195952, and nothing good came out of it, hence I said you have been taking me from pillar to post.
You are now re doing the whole process again and hoping for what, the truth is, I did not get the parcel.
regards,
Adelaide
TFG's replyOfficial
03 Sept 2019, 09:11Hi Adelaide,
Apologies, we were not aware that a complaint was already logged for you regarding this matter.
We have since requested urgent feedback from our Operations team with regards to your previous reference number as our records shows that the matter is currently being dealt with.
Kind regards
The customer Support Team
Apologies, we were not aware that a complaint was already logged for you regarding this matter.
We have since requested urgent feedback from our Operations team with regards to your previous reference number as our records shows that the matter is currently being dealt with.
Kind regards
The customer Support Team
TFG's reply03 Sept 2019, 09:11
Official
Hi Adelaide,
Apologies, we were not aware that a complaint was already logged for you regarding this matter.
We have since requested urgent feedback from our Operations team with regards to your previous reference number as our records shows that the matter is currently being dealt with.
Kind regards
The customer Support Team
Apologies, we were not aware that a complaint was already logged for you regarding this matter.
We have since requested urgent feedback from our Operations team with regards to your previous reference number as our records shows that the matter is currently being dealt with.
Kind regards
The customer Support Team
MR
Mamolapone R's updateReviewer Update
03 Sept 2019, 09:18Hi,
Also get a call log from the couriers indicating when was I contacted and by who on the day of delivery or prior. I cant even tell which courier company delivered the parcel.
If they did not find me or could not get hold of me on the day, they should have returned the parcel back to TFG group and not just to dump it with Lihle whom I do not know.
regards,
Adelaide
Also get a call log from the couriers indicating when was I contacted and by who on the day of delivery or prior. I cant even tell which courier company delivered the parcel.
If they did not find me or could not get hold of me on the day, they should have returned the parcel back to TFG group and not just to dump it with Lihle whom I do not know.
regards,
Adelaide
MR
Mamolapone R's update03 Sept 2019, 09:18
Reviewer Update
Hi,
Also get a call log from the couriers indicating when was I contacted and by who on the day of delivery or prior. I cant even tell which courier company delivered the parcel.
If they did not find me or could not get hold of me on the day, they should have returned the parcel back to TFG group and not just to dump it with Lihle whom I do not know.
regards,
Adelaide
Also get a call log from the couriers indicating when was I contacted and by who on the day of delivery or prior. I cant even tell which courier company delivered the parcel.
If they did not find me or could not get hold of me on the day, they should have returned the parcel back to TFG group and not just to dump it with Lihle whom I do not know.
regards,
Adelaide
TFG's replyOfficial
03 Sept 2019, 09:20Hi Adelaide
Our E-commerce team has advised that you have been in contact with them via email this morning and they have also advised you that they are currently in contact with the courier company and will provide you with feedback directly once the matter has been resolved.
Kind regards
The Customer Support Team
Our E-commerce team has advised that you have been in contact with them via email this morning and they have also advised you that they are currently in contact with the courier company and will provide you with feedback directly once the matter has been resolved.
Kind regards
The Customer Support Team
TFG's reply03 Sept 2019, 09:20
Official
Hi Adelaide
Our E-commerce team has advised that you have been in contact with them via email this morning and they have also advised you that they are currently in contact with the courier company and will provide you with feedback directly once the matter has been resolved.
Kind regards
The Customer Support Team
Our E-commerce team has advised that you have been in contact with them via email this morning and they have also advised you that they are currently in contact with the courier company and will provide you with feedback directly once the matter has been resolved.
Kind regards
The Customer Support Team
MR
Mamolapone R's updateReviewer Update
03 Sept 2019, 09:26Hi
I am using all the resources I have to get this matter resolved, I have been in contact with E-commerce team over two weeks already and still with no luck.
I have since read a lot of sad and disappointing remarks about your customer experience and I must say it is shocking.
You better redeem yourselves this time around and all that client will be gone including myself.
regards,
Adelaide
I am using all the resources I have to get this matter resolved, I have been in contact with E-commerce team over two weeks already and still with no luck.
I have since read a lot of sad and disappointing remarks about your customer experience and I must say it is shocking.
You better redeem yourselves this time around and all that client will be gone including myself.
regards,
Adelaide
MR
Mamolapone R's update03 Sept 2019, 09:26
Reviewer Update
Hi
I am using all the resources I have to get this matter resolved, I have been in contact with E-commerce team over two weeks already and still with no luck.
I have since read a lot of sad and disappointing remarks about your customer experience and I must say it is shocking.
You better redeem yourselves this time around and all that client will be gone including myself.
regards,
Adelaide
I am using all the resources I have to get this matter resolved, I have been in contact with E-commerce team over two weeks already and still with no luck.
I have since read a lot of sad and disappointing remarks about your customer experience and I must say it is shocking.
You better redeem yourselves this time around and all that client will be gone including myself.
regards,
Adelaide
TFG's replyOfficial
03 Sept 2019, 09:30Hi Adelaide,
We confirm that our E-commerce team are treating this matter as urgent and will be in contact with you directly regarding its progress.
Kind regards
The Customer Support Team
We confirm that our E-commerce team are treating this matter as urgent and will be in contact with you directly regarding its progress.
Kind regards
The Customer Support Team
TFG's reply03 Sept 2019, 09:30
Official
Hi Adelaide,
We confirm that our E-commerce team are treating this matter as urgent and will be in contact with you directly regarding its progress.
Kind regards
The Customer Support Team
We confirm that our E-commerce team are treating this matter as urgent and will be in contact with you directly regarding its progress.
Kind regards
The Customer Support Team
MR
Mamolapone R's updateReviewer Update
03 Sept 2019, 09:49thank you, much appreciated your help is this regard.
MR
Mamolapone R's update03 Sept 2019, 09:49
Reviewer Update
thank you, much appreciated your help is this regard.
TFG's replyOfficial
03 Sept 2019, 10:04Hi Adelaide
Its a pleasure. As the social media team we will keep close track of this matter.
Kind regards
The Customer Support Team
Its a pleasure. As the social media team we will keep close track of this matter.
Kind regards
The Customer Support Team
TFG's reply03 Sept 2019, 10:04
Official
Hi Adelaide
Its a pleasure. As the social media team we will keep close track of this matter.
Kind regards
The Customer Support Team
Its a pleasure. As the social media team we will keep close track of this matter.
Kind regards
The Customer Support Team
MR
Mamolapone R's updateReviewer Update
06 Sept 2019, 07:26Hi,
Please advise what is your turn around time (SLA) to get matters resolved and give prompt feedback to your customers.
I gave you enough time to come up with a decisive decision about my query and yet you are quite as if nothing happened.
I need an exact date as to when will I get my refund seeing that I will never get the remaining order from you.
regards,
Adelaide
Please advise what is your turn around time (SLA) to get matters resolved and give prompt feedback to your customers.
I gave you enough time to come up with a decisive decision about my query and yet you are quite as if nothing happened.
I need an exact date as to when will I get my refund seeing that I will never get the remaining order from you.
regards,
Adelaide
MR
Mamolapone R's update06 Sept 2019, 07:26
Reviewer Update
Hi,
Please advise what is your turn around time (SLA) to get matters resolved and give prompt feedback to your customers.
I gave you enough time to come up with a decisive decision about my query and yet you are quite as if nothing happened.
I need an exact date as to when will I get my refund seeing that I will never get the remaining order from you.
regards,
Adelaide
Please advise what is your turn around time (SLA) to get matters resolved and give prompt feedback to your customers.
I gave you enough time to come up with a decisive decision about my query and yet you are quite as if nothing happened.
I need an exact date as to when will I get my refund seeing that I will never get the remaining order from you.
regards,
Adelaide