KN
Karel N
1 reviews | Active since May 2020
20 May 2020, 13:00
ORDER NUMBER P***
I ordered a sneaker online 23 March, the order was processed but no email confirmation was sent, only to find out it got cancelled still with no notification. I had to call and find out why till today 20-05-2020 I have not been refunded my money back. when I call they need proof of statement I sent it two weeks back nothing is happening. this is a very bad service.
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TFG's replyOfficial
28 Aug 2020, 12:42Dear Karel Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Best regards,
TFG's reply28 Aug 2020, 12:42
Official
Dear Karel Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Best regards,