Order number p***

Order number p***. Been waiting for order as i chose to collect from store. received no communication till i decided to check on the site, now the order is on return status . not all items i ordered appear in the order and when calling in i am told i cannot do a thing till someone contacts me for the return ( Doubt if they will ever since no one called me to notify me of this in the 14st place). what will happen since i need to buy the same items and they not on sale any longer? I need my refund ASAP since Im unable to buy from you, my money will be good elsewhere am sure Its all well and convenient to buy online but it suckes when the service is not as new age as the