Order number p*** - NOT DELIVERED!

So on the 16th of March I purchased and paid, IN FULL, for a couch via @Home's online store. I received the order confirmation and the money left my account on the same day. I then waited about 3 days or so and made a follow up call to their call center where their confirmed that everything was fine with my order and they had just been waiting for the money to clear. 2 days later, I called again. This time I was told all was in order, the request had been sent to the warehouse for picking and i should expect a call to arrange delivery in the 2-3 days. This never happened. AGAIN, I had to call to try and figure out what the hell was going on as no communication had been sent to me. I was then told that there was a problem with my payment which was insane as over a week had gone by, the money had left my account and their consultant had confirmed payment! The matter was then escalated to both the technical and the brand team. no body contacted me with an update! AGAIN, i had to call as the online store was now showing my order as cancelled by TFG. Nobody could explain to me why that would be. After making numerous phone calls from my side I was finally told that there was a problem with the payment system that TFG uses and the money had not cleared from them, This had meant that all along, my order was actually NOT processed and had lapsed. hence the cancellation from TFG. I was also then told that the couch I had ordered was now out of stock and they had gone ahead and processed a reimbur*****t (which would take 2 weeks to clear)without even informing me! I have several issues with the above. 1) How can a technical error from your side affect my ability to order and receive what I ordered as a paying customer? 2) why is it that I had to call you everyday in order to get ANY feed-back from you? 3) How can you process a refund without informing me of any issue? 4) This refund is going to take 2 weeks to clear when the payement made to you went off my account on the same day?? No. If you are refunding me, I want my money immediately so that I can purchase something else from a more reliable retailer.

Your service has been terrible and I will NOT be using your online store again. In fact, i will be reluctant to buy form @Home all together! Your customer service has been terrible and i still have no couch!!