Order not delivered

I ordered a product on the TFGWorld app on the 28th of October and selected the pargo pickup of 3-5 working days delivery, but since today the product has not been delivered yet

I made numerous phone calls and wasting my airtime, the one lady said on the phone that it’s coming from Pretoria cause he isn’t stock in Cape Town but I saw online here’s stock in over 6 stores so why did they have to order it from there

Then the women told me that the stock here isn’t suitable for selling so why did they put in as it is available in Cape Town stores and I know for a fact that’s a lie cause why would all the stock in the different Cape Town stores be so not for selling condition but is advertised for selling

No one letted me know that it would be delayed or anything, TFG promised 3-5 working days on they site but that has not be forth filled or anything excuse to let me know what’s happening