Order not being delivered because no one can be bothered to validate my TV licence

Good day

This is the second tv I have ordered from you in a year. This tv was ordered two days ago and is still on hold because you need to validate my tv licence. How hard can this be to do when I have already A) sent you proof of the tv licence B) should be on the system having purchased a tv before and C) all it takes is a simple input of my ID number onto a website to check I have a licence?

The money is deducted from my account which is fine but I want my TV? Why do you see TVs if your process is so inefficient? I have installers coming and I can’t tell them anything about when this thing will arrive. I’m quite angry that this takes so long and no one gives guidance on procedure upon delivery. Don’t offer a product if you cannot deliver. This is an easy fix. I suggest you go and type in my ID number somewhere, or check my numerous emails, validate my licence and despatch the TV for which I have paid.