Online system not intelligent enough

<p>Good day. I purchased goods on your online website and app**** the voucher eith description "BUY 3 FULL PRICE ITEMS & GET R50 OFF YOUR PURCHASE. VALID ONLINE OR IN ANY TOTALSPORTS,SPORTSCENE, DUESOUTH,HI,MARKAM,@HOME,FABIANI,G-STAR" When i placed the order, the voucher was not app**** so i did not receive the amount specified on the voucher. I therefore sent an email about this ********** and these were the responses i received.</p> <p>"The voucher did not apply to your order as you have 2 sale items in your order, the voucher applies to a full order and if there is a detection of sale items it would not apply."</p> <p> </p> <p>"</p> <p>We do apologize for any inconvenience caused.</p> <p> We are not able to amend order once the order has been placed, the voucher can only be app**** prior to an order being placed."</p> <p> </p> <p>Firstly, the voucher does not state anything about what the basket must contain. All is said was BUY 3 FULL PRICE ITEMS & GET R50 OFF.</p> <p>Im sorry if your Online system is not intelligent enough to figure out whats in my basket. If i want to order multiple things at one go, the system should be able to pick this up, I dont want this over multiple orders and wait for my delivery.</p> <p> </p> <p>The customer service is also appauling. How can you tell a customer that this cant be done. I did what the voucher sais so pleae take responsibility for this and not make it a customers problem.</p> <p> </p> <p>I want this voucher app**** or the amount deducted from my account.</p> <p> </p> <p>I have been a customer of your for avery long time and im not impressed with this.</p>