Online sucks

I purchased on the TFG app with an amount of R1654. 50 on the 27 June 2020 then again R179. 95 on the 28th June 2020, I entered my work address but did not realize the address didn't pick up properly then because our branch closed for a week I called in changing it to my home address, the consultant assured me it was changed, unfortunately for me I never took names, week after still no sign of my packages but the credit is out of my account already I called back, different consultant which escalated the incident to the team leader to change my address, week after I had to call back and now I'm already ****ed, because they take my number + email, no1 has gotten back to me on my app it shows delivered so when I called to enquire about that because I haven't received anything they told me it went back to the warehouse. We in August now already up until today I haven't received my credit back, and yet again I must call after them. This is the worse service I've ever received doing online purchases. The 15th of June 2020 they told me it takes 10days for my credit to reflect its more than 10days I'm so disappointed and feel I want to pay my account finish and close it